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THOROUGH, FRIENDLY SERVICES IN THE TRI-CITIES SINCE 2021

ABOUT DUST BONNIES

Hello there! Are you looking for someone to give you a hand with your home cleaning needs? Well, look no further! My name is Robyn and I am the owner of Dust Bonnies Cleaning Services. We're here to help!

 

With years of experience and a keen eye for detail, Dust Bonnies will give your place that sparkle and shine you're looking for. In business since early 2021, we currently offer ongoing cleaning for your house, apartment, and cottage - all on a schedule that works best for you. We also provide one-time cleanings - perfect for before or after a get-together with friends, moving in to a new place (or moving out!), opening your cottage for the season, or any time you'd just rather not clean. We're here for you!

Please do not hesitate to reach out to us with any questions or to request a service you don't currently see offered. To start a quote, please submit a service inquiry here.

Be sure to subscribe to the Dust Bonnies newsletter to be the first to know about new service offerings, updates and changes to our services, special offers, and more.

We're looking forward to meeting you!

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  • When are appointments available?
    Appointments are scheduled during our regular working hours - Monday to Friday, 8:00am to 6:00pm. Appointments outside of our regular working hours may be available upon request. We will do our best to accommodate your specific cleaning needs.
  • What's included in a cleaning service?
    Every cleaning day is tailored to your needs and we’re happy to discuss any special requests with every cleaning. However, there are some standard elements included: Thorough detailing of your kitchen, including exterior of all major appliances (oven, fridge, dishwasher, microwave) and spot cleaning of cupboard doors Spotlessly scrubbed kitchen sink and detailed clean of the microwave interior Thorough cleaning of your bathrooms Complete vacuuming of every room Washing all non-carpeted floors Dusting window sills, surfaces and fixtures (where accessible without a ladder) Spot clean accessible baseboards Please note: for ongoing cleaning service, your first cleaning may take a little longer as we like to get a really deep clean done, and then maintain that sparkle and shine in your subsequent cleaning appointments.
  • How often will you clean?
    We can arrange a cleaning schedule that works best for you. Our most popular package is a bi-weekly clean of three to four hours. Weekly, monthly, bi-monthly, one-time, and seasonal cleans are also available. Please see our service offerings or get in touch for more information.
  • How does pricing work?
    All prices listed/quoted are subject to HST. Listed prices for ongoing cleans are based on a $35/hour fee and are a starting cost only. Most clients choose a three to four hour bi-weekly package, starting at $105-$140 + tax. Please note, prices vary depending on size of home, number of people and pets in the home, supplemental cleaning requests, etc. A personalized quote, based on your needs, will be provided prior to your first cleaning service.
  • Do I need to provide cleaning products or equipment?
    We will arrive with all the products, supplies, and equipment (including brooms, mops, etc.) that we will need to deliver a high quality cleaning service to you. If you prefer, we can use your products and supplies. We prefer to use your vacuum, but will provide our own if yours is not available for use.
  • Do you do laundry, dishes, etc?
    We do not currently offer maid services such as dishes, laundry, pet waste cleanup, etc.
  • Do you provide window cleaning?
    We do not currently provide either interior nor exterior window cleaning services.
  • How do I book a cleaning with you?
    Request a quote online and we’ll take it from there!
  • How long does it take to get a quote?
    We aim to provide you with a personalized cleaning quote for your home within one to four business hours of receiving your request.
  • Do I have to sign a contract?
    You are under no contractual obligation as payment is made at each visit. We prefer to earn your continued business based on our ability to deliver exceptional cleaning services and meet your individual needs, rather than based on a contractual relationship.
  • Do I need to do anything before my cleaning appointment?
    We ask that you take a few minutes the night before your scheduled cleaning to tidy. This will allow us to devote all of our time in your home to cleaning, giving you the best value for your investment. We are here to help so please contact us to discuss your individual preferences.
  • Do I need to be home while you clean?
    It’s not required. Many of our clients love to come home to a clean house and as such, prefer to be out while we clean. Others work from home or just prefer to be at home for the service appointment. Whatever you are most comfortable with!
  • Is it OK for my pets to be home while you clean?
    Yes! We love your pets and are more than happy for them to keep us company while we clean. We’ve even been known to send you the occasional picture update of your pet if they’re hamming it up while we work! We will do our absolute best to sweep/vacuum pet hair from floors, hard surfaces, and common soft seating areas (sofa, dining chairs, etc.) but please keep in mind that even after a thorough clean, a rogue hair or two may detach from clothing/pets etc. immediately after cleaning is complete.
  • How do I pay for my cleaning service?
    Payment is made on the day of each visit, or within 48 hours at the latest. Email money transfer is preferred. A receipt will be provided.
  • What if my cleaning falls on a holiday?
    If your scheduled cleaning falls on a statutory holiday, we will contact you to reschedule your clean.
  • Can I reschedule my cleaning appointment?
    Yes! We ask for at least 24 hours notice to reschedule or cancel your appointment. Please contact us at your earliest convenience, and we will work with you to arrange a new appointment. Changes made to appointments with less than 24 hours notice will be subject to a rescheduling/cancellation fee. We will make every effort to fill your appointment time, however, in the event we cannot fill your time, you will be subject to a cancellation/rescheduling fee of 50% of the total cleaning cost. If we are able to re-book your appointment time, no fee will apply.
FAQs
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